Shipping & Returns
Shipping & Delivery Policy
At Eureka Home & Tech, we are fully committed to providing a seamless, reliable, and premium shopping experience. We are here to ensure your journey with us is exceptional every step of the way. All transactions are securely processed in US Dollars (USD).
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Order Processing Time:
All orders are verified, packed, and prepared within 1 to 3 business days before dispatch. Orders are not processed or shipped on weekends or holidays. -
Estimated Shipping Prazos:
We partner with premium global fulfillment services to deliver innovation straight to your door. Once shipped, standard delivery across the United States typically takes between 7 to 15 business days. -
Tracking Updates:
You will receive a shipping confirmation email containing your official tracking number as soon as your package leaves the fulfillment center. -
Delayed Deliveries:
Your satisfaction is our priority. If your package does not arrive within the estimated timeframe, please contact us immediately at support@eurekasite.com. We are always ready to assist and will investigate your shipment right away. -
Customs, Duties, and Import Taxes:
Eureka Home & Tech is not responsible for any customs clearance fees, import duties, or local taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the buyer.
Return & Exchange Policy
We want you to love every item you discover at Eureka Home & Tech. We stand behind our curated home solutions and offer a standard 30-day return window from the date your package is delivered. We are here to make sure your experience is the best it can possibly be.
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Damaged or Defective Items:
If your product arrives broken or damaged during transit, please contact us within 48 hours of delivery at support@eurekasite.com. Please include your order number along with clear photo or video proof of the damage so we can quickly arrange a free replacement or a full refund. -
Change of Mind Returns:
You are welcome to return items if you change your mind. The customer is responsible for covering the return shipping costs to our designated facility. To be eligible, the item must be returned in its original condition, which means:-
The product must be completely unused and uninstalled.
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It must be kept in its original, undamaged product packaging.
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All original accessories, manuals, and components must be included.
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Refund Processing & Tracking:
Once your return is received and inspected, we will send you an email notification regarding your refund status. Approved refunds are automatically credited back to your original payment method (Stripe) within 5 to 7 business days. You can easily track the real-time status of your refund directly through the link provided in your notification email.
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Customer Service
Customer Support: support@eurekasite.com
Response Time: Monday to Friday, 9:00 AM – 5:00 PM (EST)